Frequently Asked Questions

Payment, Pricing, Promotions

Do you sell your products in bulk or wholesale? 

 

Which payment options are available to me?

We accept Visa, Master Card, American Express, Discover, JCB, Diners Club, PayPal, Dwolla

Can I buy gift cards for my friends?

 

My order was cancelled because it was suspected as fraudulent. What am I supposed to do?

We have advanced fraud protection filters to protect your privacy and to provide a secure transaction, orders are generally cancelled when the country of the credit card where it was issued does not match with the location of the order being placed. You can use a different credit card and place your order again. For further information please contact us.

 

Shipping and Delivery

How much is delivery?

Domestic Shipping within United States is free.

International Shipping Rates: International Shipping rates vary depending on destination and total weight of items in the order.

Which countries do you ship to?

We ship worldwide to all countries

How long does it take for me to receive my order?

Domestic Standard Shipping takes 3-5 business days to arrive

International Orders arrive within 3-6 weeks days depending on the destination country.

Do you provide tracking information for the packages?

We provide tracking information for all orders however International order tracking may sometimes not be available depending on the destination country

 

Returns and Refunds

I would like to return an item. What do I do?

 

What can I return?

 

When will I get my refund?

 

Does Merdinger Desing offer replacements?